Scout, Northeastern’s student led design studio, turned five in 2018. With a growing community of past, present, and future members, the engagement team was tasked with creating a new way for members to interact and create new connections.
This task came from two constants over these past five years: current members had a lot of questions about their career/future plans and alumni members wanted a way to give back to Scout. A mentorship platform was a logical solution to these issues, and our team got to work finding interested users and conducting interviews to understand their requirements.
With a solid understanding of our user and their needs, we jumped onto Sketch, wireframing our mentorship application. We tried to be as thorough as possible and cover entire spectrum of the user's experience, from off-site touch points like email notifications to unique use cases like users wanting several mentorships at once.
With the initial user experience completed, we jumped over to Inivision to build a high fidelity prototype. With Invisions support for links and hotspots, we made two complete user flows, one for a mentor and one for a mentee.
Once our prototype was completed, we reached out to our alumni and current members for testing and feedback. Although they weren’t in-person user tests, we still received a lot of useful feedback. This feedback resulted in improvements across the user’s experience, from small language adjustments to completely rethinking the timeline of a mentorship.
As designs were updated, we simultaneously jumped into development, breaking down the design into core elements and coding them as components in React. React's modularity and reusability allowed easy edits that were instantly updated across the application.
Working in an agile process, we repeated this process several times over the corse of the semester. Although the platform isn’t live yet, it was a fun exercise in product design and using design thinking to solve complex problems.